Política de reembolso

Custom Diorama Return & Cancellation Policy

1. ALL CUSTOM SALES ARE FINAL (NO RETURNS / EXCHANGES / CANCELLATIONS) Every diorama base is a 1-of-1 handcrafted, commissioned collector's piece. Because each project involves dedicated labor, structural assembly, and custom electrical wiring tailored to your specific display:

  • We do NOT accept returns, exchanges, or cancellations once the invoice is settled and the order is placed. Materials are allocated immediately upon payment.

  • We do NOT offer refunds for buyer's remorse, change of mind, or scale misunderstandings (e.g., confusing 1/60 PG with 1/100 MG).

2. PRODUCTION TIMELINE & DELAYS Handcrafted commission work requires meticulous quality control. Estimated production time is 3–5 weeks, followed by international express shipping. Lead times are estimates and may vary slightly depending on build complexity. Quality takes time, and we do not rush our craftsmanship.

3. TRANSIT DAMAGE POLICY (REPLACEMENT / REPAIR ONLY) We use heavy-duty professional packaging for international transit. However, due to the fragile nature of scale models, please note the following:

  • Minor Detachments: In the rare event that small decorative parts (e.g., pipes, decals, or loose joints) detach during shipping, they can easily be reattached with standard model glue. This does not constitute a defective product and is part of the normal resin/acrylic handling process.

  • Structural Damage: If major structural or electrical damage occurs caused during international transit, you must contact us within 48 hours of delivery with clear unboxing photos/videos showing the damaged parts and original packaging.

  • Upon verification, we will immediately arrange free replacement parts or repair modules. We do NOT issue cash refunds for courier mishandling.